At Cactus Muziekcentrum vzw, we are aware that you place your trust in us. We therefore see it as our responsibility to protect your privacy. Here you can read what data we collect when you use our website and/or purchase tickets, why we collect this data and what we do with it. These privacy measures are compliant with the GDPR.



Cactus Muziekcentrum vzw processes and uses personal data for 3 reasons:

1. Use of our services (legal: contractual basis & legitimate interest).

When you register to purchase tickets, we ask you to provide personal data. This data is used to provide our services and is needed for:


delivering the tickets
access control
determination of rates
service mailing before and/or after your visit
contact in case of programme changes or cancellation

The data will be stored on the own secure servers of our ticketing and website provider (Ticketmatic) or their suppliers. We will not combine this data with other personal data in our possession. A ticket for a performance is personal.


2. Communication (legal: legitimate interest)

When you send e-mail or post to us, we may retain those messages. Sometimes we ask you for your personal data relevant to the situation at hand. This enables us to process your queries and respond to your requests. The data is stored on secure servers of our IT partner or their suppliers. We will not combine this data with other personal data in our possession. Occasionally, we send e-mails with an offer for performances that directly correspond to a recent visit of our customers.


3. Marketing (legal: contractual basis & legitimate interest)

Cactus Muziekcentrum vzw also uses personal data for marketing purposes. We regularly send information about our current programme, via electronic newsletter. Everyone is free to subscribe and unsubscribe to this.



We offer all visitors the opportunity to view, change, or delete any personal information provided to us. At the bottom of each mailing you will find the option to have your data changed and manage your subscription. If you wish to delete your data and order history completely, you can also contact us for this purpose at . In that case, we will remove your name, e-mail address and order history from our systems.



This website uses cookies. A cookie is a small file sent by this website with certain pages and stored by your browser. We use cookies to facilitate the use of our webshop for tickets and to make it possible to log in to our website. You can disable cookies via your browser, but keep in mind that certain functionalities of the website will no longer work. Without cookies, it is not possible to order tickets on this website. The website cannot carry information about your order to the next page if your cookies are disabled.




During our concerts, you may possibly be photographed (unconsciously: crowd, directly: with permission) by our atmosphere photographers. These photos may be used for promotional purposes (Facebook mood photos, flyers, marketing brochures, press articles ... ). If you recognise yourself in a photo and wish to have it removed, please contact us at .



We regularly check our compliance with this privacy policy. If you have any questions about this privacy policy, please contact us at